Effective Date: 04/09/2024

Last Updated: 28/01/2025

At SMMNut.com, we prioritize customer satisfaction and are committed to providing high-quality social media marketing services. However, we understand that there may be instances where a refund or order cancellation is necessary.

Please carefully review our refund and cancellation policy before making a purchase. By placing an order with SMMNut.com, you agree to the terms outlined below.

Eligibility for Refunds

You may be eligible for a partial or full refund under the following conditions:

• Service Not Delivered: If your order has not been delivered within the specified time frame due to our fault, you are eligible for a full refund.
• Order Not Started: If your order has not begun within 48 hours after payment, and you request a cancellation, you may be eligible for a full refund.
• Service Mismatch: If the delivered service does not match the description provided on our website.
• Engagement Drops Within 30 Days: If you experience a significant drop in followers, likes, views, or other engagements within 30 days of delivery and we are unable to provide a refill.

Exemptions & Non-Refundable Cases

Refunds are not granted in the following situations:

• Order Already Completed: If the order has been successfully processed and delivered as per the service description.
• Incorrect Information Provided: If you enter incorrect details (e.g., wrong profile link, private account, etc.), preventing us from delivering the service.
• Account-Related Issues: If your account gets banned, restricted, or removed by the social media platform before or after service delivery.
• User-Initiated Changes: If you alter your account settings (e.g., making it private, changing usernames) during the service period.
• Natural Fluctuations: We do not guarantee lifetime retention, as organic engagement may fluctuate naturally. Refunds will not be issued for drops occurring after the 60-day retention period.
• Unrealistic Expectations: If a customer expects results beyond the scope of our service description (e.g., overnight virality).
• Disputes Without Prior Contact: Chargebacks or disputes raised without contacting our support team first will void refund eligibility.

Order Cancellation Policy

• Before Processing: You may request an order cancellation with a full refund if we have not yet started processing your order.
• After Processing: Once the order has been initiated, it cannot be canceled as our system starts fulfillment automatically.
• If a mistake was made when placing an order, please contact our support team immediately at support@smmnut.com, and we will try our best to resolve the issue.

60-Day Retention Guarantee

To ensure service quality, we offer a 60-day retention guarantee on applicable services. This means:

• If you experience a significant drop in engagement (followers, likes, views, etc.) within 60 days of delivery, we will refill the service free of charge.
• If a refill is not possible, we may offer a partial refund based on the remaining engagement level.
• The retention guarantee does not apply to drops resulting from social media platform updates, algorithm changes, or violations of their terms.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@smmnut.com within 30 days of purchase.
2. Provide Order Details: Include your order ID, service details, and reason for the refund request.
3. Verification: Our team will review your request within 3-5 business days and determine eligibility.
4. Refund Processing: If approved, your refund will be processed via the original payment method within 5-10 business days.

Chargebacks & Payment Disputes

We take fraudulent disputes and chargebacks seriously. Unauthorized chargebacks may result in the suspension of your account and restriction from future services.

• If you have an issue with your order, please contact us first before initiating a chargeback.
• Chargebacks initiated without a valid reason or without first contacting our support team may lead to permanent account suspension.
• We reserve the right to dispute any fraudulent chargebacks with payment processors.

Policy Updates

SMMNut.com reserves the right to update or modify this refund and cancellation policy at any time without prior notice. It is your responsibility to review this policy periodically. Continued use of our services after changes are made constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team:

Email: support@smmnut.com
Website: www.smmnut.com

We appreciate your business and strive to provide the best experience possible. If you need assistance, don’t hesitate to reach out!